• Tru-DR-4x3-600x450

Sound Eklin Tru DR LX veterinary X-ray product support

Service and support information

FAQ

  • When I go to take a study, I do not get the option to 'acquire' an image.

    Please ensure that all cables are securely plugged in, with no dirt of grime on the connections. Make sure the power cable is firmly in, and switched on. Once this is done, restart the TruDR software and try again.

     

  • My generator will prep, but will not expose when I go to take a shot.

    Make sure all cables are securely in place, and that the unit is running from mains electricity, not a diesel generator. We strongly advise against using an electricity generator to run these off as they can sometimes not provide enough power.

     

  • My plate connection keeps dropping while I am taking shots.

    Stress test the cable. At the plate side, try moving the connecting cable around. If the connection drops while doing this then the cable is faulty and requires a replacement cable. To avoid this happening, ensure that the cable does not get strained too much, and do not bend the cable back on itself at the plate side.

     

  • When I go to take a study, I do not get the option to “Acquire” an image.

    Please ensure that all cables are securely plugged in, with no dirt of grime on the connections. Make sure the power cable is firmly in, and switched on. Once this is done, restart the TruDR software and try again.

     

  • My generator will prep, but not expose when I go to take a shot.

    Make sure all cables are securely in place, and that the unit is running on mains electricity, not an electricity generator. We strongly advise against using an electricity generator to run these as they can sometimes not provide enough power.

     

  • My plate connection keeps dropping while I am taking shots.

    Stress test the cable. At the plate side, move the connecting cable around. If the connection drops and the lights on the plate turn off and on while doing this, the cable is faulty and requires a replacement cable. To avoid this happening, ensure that the cable does not get strained too much, and do not bend the cable back on itself at the plate side. Also, take care when moving it to avoid standing on the cable.

     

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