Location: Bellshill Salary: Competitive Employment Type: Permanent
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Hours: 10am to 6pm - Monday – Friday; 38.5 hours per week

Job purpose/ key responsibilities

  • Full support of existing customer equipment including remote login, fault finding and call handling.
  • Supporting the installation and integration with existing networks of BCF products at customer sites
  • Support to the sales team on technical issues with integration of Computed Radiography (CR), Digital Radiography (DR) and Patient Archiving Communication Systems (PACS) to customer sites; and advice on server integration, backup strategies and security.
  • Full rebuild of Windows based computers
  • Utilising the business processes to ensure that service and repair flows are at their most efficient.
  • Handling incoming and outgoing support calls / emails
  • Maintaining customer records on business management system
  • All other admin duties as required
  • Liaising with suppliers or internal teams as required for complete call resolution
  • Visiting customer sites as required (Occasional overnight stays)
  • Other duties as required

Education/ experience

  • Educated to HNC/HND level in a relevant technical or IT subject would be advantageous
  • Previous networking experience installing and debugging of TCP/IP domain networks
  • Previous customer facing experience
  • Knowledge of SAP or other CRM systems would be beneficial but not essential
  • French language skills would be advantageous
  • Previous knowledge of Veterinary industry would be advantageous.

Competencies/ key characteristics

  • An open and flexible approach to customer service is a key attribute.
  • Ability to meet strict deadlines set by customers.
  • Good problem solver.
  • Enthusiasm to learn new skills.
  • Team player
  • Good written and verbal communication skill
  • Calm under pressure

Package: Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Optional Private Healthcare (Single cover); Flexitime

Applications to [email protected]  

Location: Bellshill Salary: Competitive Employment Type: Permanent
Apply Now

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